As an IDRA Plus member,
you’ll receive FREE
Worldwide Travel Assistance Service!
When you're traveling, the unexpected can occur. Emergencies do happen. Help is now
only a phone call away.
What is Worldwide Assistance?
 Worldwide Assistance Services, Inc. (WA) - a 24 hour
toll free emergency service that can help you access emergency assistance while you're
traveling 100 miles or more from your home. Worldwide Assistance is there when a crisis
strikes. Over 250,000 multilingual service professionals stand to assist travelers in over
200 countries worldwide.
In 1998 Worldwide Assistance Service, Inc…
• Completed 147 emergency
medical transports
• Provided 285 medical
referrals
• Monitored 11,416 medical
conditions
• Attempted to find 500
lost items
• Advanced emergency funds
for 165 stranded travelers
• Supplied destination
information 70,555 times
• Handled 434,653 cases
and 633,884 callS
What Services Are Offered?
Under Worldwide Assistance Services, you can receive
three kinds of services - Emergency Medical Assistance, Emergency Personal Services, and
Pre-Trip Information.
 Emergency Medical Assistance
Medical Referrals - WA will refer you to physicians,
dentists and medical facilities.
Medical Monitoring - During the course of a medical emergency, professional case
managers, including physicians and nurses, will make sure the appropriate level of care is
maintained, or determine if further intervention, medical transportation or possibly
repatriation is needed.
Medial Evacuation/Return Home - If medically necessary, transportation home or
to another medical facility will be arranged.
Traveling Companion Assistance - New travel arrangements can be made for any
traveling companion who is delayed due to a medical emergency.
Dependent Children Assistance - In case of emergency hospitalization, WA will
arrange to have children under 16 returned home, with a qualified escort if necessary.
Visit by a Family Member or Friend - If you are traveling alone and need
hospitalization for 10 consecutive days, WA will make travel arrangements for a family
member or friend.
Emergency Medical Payment Assistance - WA will advance up to $5,000 to cover
on-site medical expenses upon satisfactory guarantee of reimbursement from you.
Return of Mortal Remains - In the event you die while traveling, WA will arrange
to have the remains returned.
Replacement of Medication and Eyeglasses - WA will arrange to fill a
prescription that has been lost, stolen or used up, subject to local law, whenever
possible.
 Emergency Personal Services
Sending and Receiving Emergency Messages - Emergency
messages can be relayed to and from friends, relatives and business associates.
Emergency Travel Arrangements - If appropriate, WA will change airline, hotel
and car rental reservations.
Emergency Cash - WA will advance up to $250, upon satisfactory guarantee of
reimbursement from you.
Locating Lost or Stolen Items - WA will assist in locating and replacing lost or
stolen luggage, documents and personal possessions.
Legal Assistance/Bail - WA will locate an attorney and advance up to $5,000 bail
bond, where permitted by law, with satisfactory guarantee of reimbursement from you. (You
pay for attorney fees.)
Interpretation/Translations - WA will provide telephone translations or locate
interpreters for all major languages.
 Pre-Trip Information
WA offers a wide range of informational services before you leave home, including:
• VISA, Passport,
Inoculation and Immunization Requirements
• Cultural Information
• Temperature and Weather
Conditions
• Embassy and Consular
Referrals
• Foreign Exchange Rates
• Travel Advisories
What Else Should You Know About Worldwide
Assistance Services?
For any other services, if there are costs involved in
providing the services, you are responsible to pay for those costs. Normally WA will ask
for your credit card number and debit your card for the amount required.
WA will not charge you for their internal expenses, such as telephone costs, medical
monitoring fees, or time dedicated to working on your case.
Travel assistance services are available in every country except Afghanistan, Bosnia,
Haiti, Rwanda, Yemen, Bhutan an Somalia. This list is subject to change. It is the
member’s responsibility to ask if the country is "open" for assistance
prior to or during the trip.
Worldwide Assistance Services, Inc. is not affiliated with Hartford Life Insurance
Company. Neither Worldwide Assistance Services, Inc. or Hartford Life Insurance Company
are liable for negligence or other acts of omission by any other recommended medical
professionals or facilities.
This provides a general explanation of WA services and is subject to actual provisions
contained in the Travel Assistance Program Guide.
Arranged through:
Hartford Life Insurance Company, Hartford Plaza, Hartford, CT 06115 |
